b2b cards - business ecards and videos


Frequently Asked Questions

Everyone has a question... if it's not answered below, give us a call and we can help you!

Can animated and video cards be embedded into emails?

The simple asnwer is No. We host your eCard on our own server under a unique url for your company. We replicate the e-card as an invitiation , inviting the recipient to click to view the animated version.

Like wise, if they are using an apple mobile device which will not display Flash; If they click to view your card, they are met with a static version so you can rest assured that no matter who visits, they will always see your message. Alternatively look at our mobile friendly options!

Do b2b send the cards for me or do I send them?

NO! We'd rather not get into dada protection issues. When we did, we asked for hard concise lists and timing, but it was never the case that deadlines were met or aherred to.

So, we now provide you with everything you need to do this easily yourself. That way, when your MD asks for more to be sent on Christmas eve, you'll be able to do it quickly!

You can also track and action your returns and non-deliveries, whilst not having to worry about futher expense!

Are your images free of licensing and royalty fees?

Absolutely! Every image we use for card backgrounds is fully legal to use for commercial purposes.

We have No hidden licensing or royalty costs and you are free to use the card we provide in your marketing.

Sometimes, we are asked to use a purchased stock image, which again is usually ok for you to use in your marketing material, but you may not resell the image. Please do check the licensing of any images you purchase though - it is getting stricter each year

How long does it take to create my proof?

Turn-a-round of proofs from date of order is usually within 24 (working) hours.

Obviously, the closer we get to Christmas, the busier we get, and so if we are swamped with requests, proofs may take up to 48 hours.

That being the case, we always contact you shortly after your request is received and let you know an expected delivery time.

To be honest... 95% of proofs are received sameday!

What payment options are available to me?

B2B work on a stricly pro-forma basis. Only on agreement of your final proof do we offer you the chance to purchase the finished card - we then send a pro-forma invoice by email.

Within the email are payment instructions and a link to pay online using a credit/debit card or Paypal account.

Our company bank details are also included for BACS payments direct to our account.

B2B run a strictly 'paper free' office!

How long does it take to receive my finished card?

As soon as you pay your pro-forma invoice, we are alerted in the office.

We then process our proof through to a finished, embedded email (invitiation if animated or video), and you will receive two emails within the next hour (or in most cases, much sooner).

The first email will be the embedded version for you to forward to your clients and staff as required. The second email contains full instruction on enbedding the card yourself and has the finished card as an attachment.

You can also upload the finished card directly to your own email marketing software if required.

I am not sure your service quite meets my needs!

Not a problem... pick up the phone, dial 01223 941071 and speak to a member of the team! Alternatively, email us: info@b2bcards.co.uk

We are always happy to talk to you about design, the process, and how you can leverage the most from a B2B ecard.

You'd be surprised at some of the requests we've had over the years, but have always managed to fulfill client requirements and expectation to their complete satifaction.

I'm late ordering... how long will this process take?

We are asked this every year in the final week or days before Christmas, and in every case, there is no need to worry!

Our fastest turn-a-round has been 20 minutes from proof request to payment and delivery!

The process will take as long as you want it to - amount of amends, getting sign-off in-house, payment time &c.

If everything fits into place, it can be very quick and we will never ever let you down!




 from Twitter | @B2bcards